Meet our amazing new client concierge!
/At Busby Group, we’re always looking for ways to better serve our clients, not just during the transaction, but well beyond the closing table. That’s why I’m thrilled to introduce Katie Mazzuca, our new Client Concierge.
Katie brings a rare blend of experience to this role: a successful career as a real estate broker, a lifelong connection to the real estate industry, and a luxury customer service background with brands like Neiman Marcus, Henri Bendel, and Splendid. She knows the power of great relationships and the difference that trusted resources can make throughout the homeownership journey.
We are excited about Katie in this role because we see her expanding it even further with her focus on vendor partnerships and providing our clients with true concierge services for life. We are so excited for our clients to experience the wealth of knowledge that Katie brings to the table. Get to know her story below—and join us in giving her a warm welcome to the team!
You've recently joined the Busby Group as a real estate concierge. Can you tell us a little about your background before this role?
Real estate has always been part of my life – my parents have worked together as brokers for over 20 years, so I grew up immersed in the business. It was only a matter of time before I got my license myself, which I did in 2015 and joined my family at the Meyers Group.
My business has always been split between the city and the North Shore. I've lived in Logan Square, the West Loop, Old Town, and Lakeview, so I know the city well! Now I live in Deerfield with my family, and I’ve built a strong network across the North Shore, expanding my already strong network from the city.
What drew you to the Busby Group in particular?
I met Julie years ago at an office meeting in Winnetka and immediately thought, “She’s a go-getter.” She's a fantastic communicator and I was so impressed by the volume her team has consistently done. I think a big reason for Busby Group’s success is the team’s organization. Honestly, it’s one of the most structured and intentional groups I’ve seen in this industry. I was also really impressed with the content on the Busby Group website, and have sent the school information to friends. I can’t think of another group that offers so much valuable information.
You’ve worked in both real estate and luxury retail. How does your previous experience influence your work today?
My background is in luxury retail management at Neiman Marcus, Henri Bendel and then for Splendid, where I managed all the Chicago stores and eventually oversaw operations across the East Coast and Midwest. The customer service and trouble shooting skills I acquired along the way are invaluable in my new role as Busby Group’s client concierge. I learned how to transform what could be a stressful experience into a calm and personalized experience.
What part of your work do you love most?
Two things stand out: First, helping people find their dream home (cliche, but true!). Second, I genuinely love problem-solving. No two deals are the same, and that challenge keeps me engaged every day. I also love the long-term relationships that grow from this work. Real estate is so personal, and that trust is everything.
What’s been your biggest professional ‘ah-ha’ moment so far?
After working with my parents for several years, I will never forget the day my dad said to me, “You know what you’re doing.” That moment stuck with me. It reminded me that even with mentors, the best answers come from your own instincts.
What are you most excited about in your new role?
The concierge role blends everything I love: real estate, problem-solving, and high-level client care. I’m licensed, so I bring a strong understanding of how the transaction works, but I also love taking things to that next level in terms of service.
Where do you live now, and what’s your favorite thing about your neighborhood?
I live in Deerfield with my husband and our two daughters, who are 18 months and four-and-a-half. We chose it to be close to family and for the amazing park district, pools, and overall walkability. Our house backs up to the elementary school our kids will attend, which feels very special.
What do you love doing when you're not working?
In the city, I love being near the lake—beach days, summer dining, and just soaking up the energy of Chicago. Some of my go-to spots are Athenian Room, Sai Café, and Girl & the Goat. I also love shopping on Southport. In the suburbs, we spend a lot of time at a local park district pool (Mitchell Pool) or playgrounds. And the Lincoln Park Zoo is a favorite for our family.
We can’t wait for you to meet Katie and see all that she has to offer!