Percy Harlan Ford

Client Services Manager

Percy serves as Client Services Manager at Busby Group, where he supports client experience, transaction logistics, and weekend operations with precision, warmth, and professionalism. Known for his forward-thinking approach and calm, solutions-oriented demeanor, Percy plays an important role in ensuring seamless service at every stage of the real estate process.

His career in real estate began in brokerage operations, where he first made a lasting impression as an office manager recognized for his responsiveness, positivity, and commitment to going above and beyond. Over the years, he has supported multiple top-producing Compass teams, managing contracts, coordinating marketing initiatives, overseeing timelines, and ensuring every client interaction reflects the highest standard of care.

With a strong background in luxury real estate and high-volume operations, Percy understands the importance of both efficiency and elevated presentation. He is highly organized, detail-oriented, and deeply committed to creating a smooth and thoughtful experience for clients and agents alike.

At Busby Group, Percy helps lead client services operations, ensuring that inquiries are handled promptly, communication remains proactive, and every detail is thoughtfully managed.